Improve your customer satisfaction by delivering a better customer experience
Research has found that companies that can deliver a better customer journey have watched their revenues increase by as much as 10 to 15%, while at the same time lowering their service costs by 15 to 20%. How is this possible?
Ignite Sweden invites you to a seminar where you will be introduced to Customer Experience (CX) Management Framework. This practical methodology can turn the rhetoric of “putting customers at the heart” of everything an organisation does into real results.
In this one-hour introduction, Veronika Luxemburg will share knowledge on how to manage the customer experience, thus enabling organisations to deliver differentiation to customers. You will learn a very simple generic CX framework: to help you understand how to turn the concept of CX into reality.
Save the date! We will hold a one-day workshop on June 14 where you will be able to learn more about the CX framework. Only 8 startups can join this workshop! If you already know that this is something that interests you, please click on the box “I’d also like to join the workshop on June 14” during the registration.
